Guidelines

 

Guidelines

Having read what other students and ordinary shoppers are saying on the Internet, I have compiled this list of the UX problems and the ways they might be improved. These adjustments must render the Lazada application much more navigable and easier to use across the board.

Problem (Common User Complaints)	Guideline / Suggested Improvement
The voucher section is very hidden and troublesome to the users.	And put the Apply Voucher button just below the total price, make it orange and appear briefly as a tooltip to the first-time users.
It is mostly a pop-up party on the home page.	Cut the banner advertisements and relocate promotions on a separate page titled Deals; this will clean the front page and make it faster.
Too many steps during checkout	Reduce it to three rational steps (Address – Payment – Confirm) and add an obvious progress bar to ensure that users are aware of their positions all the time.
Help and contact options hard to find	lazada can include a floating Need Help? button that accesses quick chat or FAQ in the app.
The icons on the menu are confusing and redundant.	Design app Lazada are minimal with only the bare necessities ( Home, Categories, Cart, Account) and placed in text-filled fonts.
Banners and buttons are overdone with oranges that makes the appearance cumbersome.	Highlight essential activities by using contrasting colors and lower the tones of the ads using lighter ones.
The irritating pop-ups on login continue to appear.	confirm them contact only once per session and bundle several deals in one organized part.

            Simply put, these issues are not gigantic technical hiccups but design hiccups that can drastically enhance the way comfortable and smooth the app would be to the regular users.